Frequently Asked Questions

What is the expected delivery time for my order?
Delivery times vary depending on the product and your location. You will receive a confirmation email with tracking information once your order ships.

Do you ship outside the United States?
We currently only ship within the continental United States.

What is your return policy?
We accept returns within a specified period from the date of delivery. The item must be in its original, unused condition. Please initiate a return through our website for assistance.

My order arrived damaged or is missing parts. What should I do?
Please contact our customer service team immediately. We will work with you to resolve the issue, which may include sending replacement parts or a new product.

I am having trouble assembling my product. Can you help?
Yes. Detailed assembly instructions are available on our website for all products. You can also reach out to our support team for further assistance.

Are your products flame-retardant?
Safety is our top priority. All our artificial trees and greenery are treated to be flame-retardant and meet relevant industry standards.

How should I store my artificial tree?
For best results, disassemble the tree and place it in its original box or a suitable storage container. Store in a cool, dry place to protect it from dust and moisture.

How do I clean and maintain my tree?
Use a soft, dry cloth to gently dust the branches and needles. For a deeper clean, you can use a vacuum with a brush attachment on a low setting.

Do you offer warranties on your products?
Yes, we offer limited warranties on our trees and decorations. The specific terms and duration of the warranty vary by product and are included with your purchase.

Can I purchase additional replacement parts?
Yes, replacement parts for many of our products are available for purchase on our website.

When will I be charged for my order?
Your payment method will be authorized at the time of order placement. The full amount is charged once your order ships.

Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Therefore, we can only modify or cancel an order if the request is made shortly after it is placed. Please contact us as soon as possible.

What payment methods do you accept?
We accept all major credit cards, PayPal, and other select payment methods.

Will my tree come with lights?
This depends on the specific product you order. Product descriptions clearly state whether a tree is pre-lit or unlit.

What if the lights on my pre-lit tree stop working?
First, check that the tree is securely plugged in and that any fuses are intact. Many light issues can be resolved by ensuring all connections are secure. If the problem persists, please contact us for support.

How do I find the right size tree for my space?
Consider the height of your ceiling and the area where you plan to place the tree. Ensure there is adequate space for the tree’s width and height, including the tree topper.